The Newton Group, a timeshare exit company based in Chandler, AZ, has garnered a mixed reputation among customers, with reviews revealing both positive experiences and significant complaints. The company offers legal services aimed at helping clients exit timeshare contracts through either timeshare transfer or cancellation processes. However, some customers express dissatisfaction with their experiences, often citing long wait times and high costs.
One common concern among Newton Group customers is the length of time it takes to complete the exit process. While some clients reported timely assistance, others noted extended timelines, with several reviews mentioning that the exit process took over a year, or in some cases, up to three years. Delays in response times and inconsistent communication were also flagged as frustrations by certain clients, with reports of receiving little to no updates on their case status over extended periods, despite paying substantial upfront fees
Timeshare Exit CompaniesBetter Business Bureau.
Another significant area of customer dissatisfaction is the cost associated with Newton Group's services. The company charges upfront fees, reportedly ranging from a few thousand dollars to more, depending on the case's complexity. Some clients expressed frustration with these fees, particularly when the exit was not completed successfully. In one instance, a client claimed that their timeshare was reported as a repossession, which negatively affected their credit, despite being advised by the Newton Group to halt payments. This lack of clarity and perceived miscommunication have left some customers feeling that their financial commitments did not yield the promised results
Despite these issues, Newton Group has a generally high rating on platforms such as the Better Business Bureau (BBB) and Trustpilot, reflecting positive outcomes for many clients. The company also markets itself as offering a "safe and legal" end to timeshare obligations, leveraging legal expertise as a core part of its strategy. For some, this legal support is reassuring, especially in a sector where questionable practices are sometimes reported.
In summary, while Newton Group has helped numerous clients exit timeshare contracts, the process may be slower and more costly than some anticipate. Prospective clients should thoroughly review all terms, ask detailed questions about expected timelines, and evaluate whether the upfront fees align with their budget and expectations.
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